PRIVACY & COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website.

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY.

This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM PEOPLE THAT MAKE CONTACT WITH LOYD & TOWNSEND ROSE LTD?

When submitting an inquiry or placing a booking via our site, by email or phone you may be asked to provide your name, email address, mailing address, phone number, credit card information or other details to help Loyd & Townsend Rose Ltd plan your experience as part of our service provision.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you contact us by email, phone or enter information on our site.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you make an inquiry, place a booking, sign up for our newsletter, respond to an email, phone call or surf the website, or use certain other site features in the following ways:

• To personalize your experience and allow us to deliver content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email or phone inquiries)

HOW DO WE PROTECT YOUR INFORMATION?

An external PCI compliant payment gateway handles all CC transactions.

We use regular malware scanning on our network and our website is scanned on a daily basis for any malicious software that may compromise your data or secure interaction with our site.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

For your convenience we may store your credit card information for more than 60 days in order to expedite future orders, and to automate the billing process.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may from time to time grant access to third parties primarily in order to optimise our website and enhance our ability to meet client expectations and strengthen our product placement in the overall market place. We have full control over these access rights granted to third parties and where access is granted we will monitor fair usage of this data.

WHAT ARE COOKIES?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of this sites functionality.

For more general information on cookies click here.

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

THE COOKIES WE SET

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. This website has no control over these cookies and you should check out the relevant third-party website to see how your information is used and how to opt out. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web. This service helps us to understand how you use the site, how you find our site on the internet among the many others out there and helps us to find ways we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, click here.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, You Tube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information you can contact the whole team for a guaranteed response by email at: legal@ltrcastles.com