PRIVACY & COOKIES
WE ARE COMMITTED TO PROTECTING YOUR PRIVACY.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM PEOPLE THAT MAKE CONTACT WITH LOYD & TOWNSEND ROSE LTD?
When submitting an inquiry or placing a booking via our site, by email or phone you may be asked to provide your name, email address, mailing address, phone number, credit card information or other details to help Loyd & Townsend Rose Ltd plan your experience as part of our service provision.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you contact us by email, phone or enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you make an inquiry, place a booking, sign up for our newsletter, respond to an email, phone call or surf the website, or use certain other site features in the following ways:
- To personalize your experience and allow us to deliver content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with you after correspondence (live chat, email or phone inquiries)
HOW DO WE PROTECT YOUR INFORMATION?
An external PCI compliant payment gateway handles all CC transactions.
We use regular malware scanning on our network and our website is scanned on a daily basis for any malicious software that may compromise your data or secure interaction with our site.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information for more than 60 days in order to expedite future orders, and to automate the billing process.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may from time to time grant access to third parties primarily in order to optimise our website and enhance our ability to meet client expectations and strengthen our product placement in the overall market place. We have full control over these access rights granted to third parties and where access is granted we will monitor fair usage of this data.
WHAT ARE COOKIES?
For more general information on cookies click here.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
THE COOKIES WE SET
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web. This service helps us to understand how you use the site, how you find our site on the internet among the many others out there and helps us to find ways we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, click here.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, You Tube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information you can contact the whole team for a guaranteed response by email at: firstname.lastname@example.org
Unit 8, Tweed Horizons,
Newton St Boswells,
+44 (0)1835 824 642
LTR, Tweed Horizons, Newtown St Boswells, Roxburghshire, Scotland, TD6 0SG