- “Dear Andrew, We all wanted to say a very big thank you not only for organising our wonderful trip to Lethendy but also for the surprise piper who arrived last night to pipe us into dinner! Mum told me that you had organised it for us – that was so kind of you. Lethendy was all that you had described and more! We were greeted and treated with such kindness and care. The children had a whale of a time and loved both Vicky and David. We all felt very much at home and really didn’t want it all to end … “ C. W., USA
LTR is completely transparent in how we charge our clients from the outset.
In most cases we are paid a commission by the property owner, and we would also charge an agreed concierge fee for organising and arranging all the activities, transport and entertainment. In return for that fee we negotiate the best possible rates we can for you from our suppliers and generally these discounts amount to more than the fee charged.
In some cases where it may not be appropriate to charge you a concierge fee we are solely paid a commission by the property owner and other suppliers.
In a few cases we charge clients an annual concierge fee where LTR will arrange a number of annual holidays for a fixed fee.
Our fees are non-refundable in the event that the client cancels or is unable to take the holiday and we advise that cancellation insurance is taken out at the start of the process. We offer clients appropriate suitable insurer contacts on request. Please see our full T&Cs.