- “I could not wait until I returned to the UK to write to you to thank you for your hard work, assistance and advice which went so far into making the stay at the Tower amongst the most memorable experiences we have ever had. We have travelled the world and have stayed in a variety of accommodation, but never have we experienced a better attention to detail and delivery of promises exactly as promised than we have experienced at the hands of your company and you personally.” A.L., London, UK
One of our specialist Travel Consultants will explain how we charge for our services at the outset and ensure that it is totally clear.
In most cases we are paid a commission by the property owner, and we would also charge an agreed concierge fee for organising and arranging all the activities, transport and entertainment. In return for that fee we negotiate the best possible rates we can for you from our suppliers and generally these discounts amount to more than the fee charged.
In some cases where it may not be appropriate to charge you a concierge fee we are solely paid a commission by the property owner and other suppliers.
In a few cases we charge clients an annual concierge fee where LTR will arrange a number of annual holidays for a fixed fee.
Our fees are non-refundable in the event that the client cancels or is unable to take the holiday and we advise that cancellation insurance is taken out at the start of the process. We offer clients appropriate suitable insurer contacts on request. Please see our full T&Cs.